Roadside Assistance

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24 Hour Roadside Assistance

Enjoy peace of mind at no extra cost with complementary Roadside Assistance. It’s automatically included in your new vehicle warranty! Available 24 hours a day, 7 days a week.

Available 24 hours a day, 7 days a week

As a valued Kia owner, you have access to our Extra Care Roadside Assistance Program from anywhere in Canada or the continental United States by dialing:

1-866-444-Kia1 (5421)


Kia Motors America Customer Experience

1-800-333-4Kia (4542)


For Roadside Assistance in the US, press 1

Download the Kia Roadside Assistance App

Advantages of using the app:

  • Register your new Kia vehicle(s) covered under warranty to use the mobile services
  • The app geolocates you if you are not able to send your location, depending on your privacy settings
  • Provides you with an ETA for help to arrive
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We have you covered for all of these situations

Accident Services

Accident Services

Flat Tire Service

Flat Tire Service

Emergency Fuel Delivery

Emergency Fuel Delivery

Battery Boost Service

Battery Boost Service

EV Charging Station Locator

EV Charging Station Locator

Unlock Service

Unlock Service

Dealer Locator Service

Dealer Locator Service

Winching and Extrication Service

Winching and Extrication Service

diagnostics

Our Extra Care Roadside Assistance Program coverage includes:

  • Kia Warranty Check5-year/100,000 km - Worry-free comprehensive warranty covering virtually the entire vehicle.*
  • Kia Warranty Check5-year/100,000 km - Powertrain Warranty covering the engine, transmission, axles, differentials and driveshafts.*
  • Kia Warranty Check1-year/20,000 km - First-year adjustments covering consumable items such as bulbs, wiper blades, fuses, brake pads, etc.*
  • Kia Warranty Check8-year/130,000 km - Major Emission Components that guarantee that the car will conform with government emission regulations.*
  • Kia Warranty Check5 year/ unlimited mileage - 24/7 roadside assistance covers you in case of mechanical breakdown
  • Kia Warranty Check8-year / 150,000 kms Hybrid, Plug-In Hybrid, Electric Vehicle (EV) Components

Claims and Reimbursement

Roadside Assistance Claim Form

For fastest claim resolution please download our roadside assistance claim form, fill it out and email it to: claims@xperigo.com

Website: roadsideclaims.xperigo.com

Alternatively, the claim form can be submitted by mail to the following address:

Kia Roadside Assistance
Attention: Claims Department
P.O. Box 190
Richmond Hill, ON
L4B 4R5

For any further information regarding our Roadside Assistance program, please contact our Customer Experience Department toll free at 1-877-542-2886 or visit our Contact Kia webpage.